Client had no policies and procedures in place for a company with over 20 employees. Benmore introduced a full support package of policies and procedures as well as disciplinary procedure and a grievance procedure highlighting what had to be done in the event of discipline and grievance within the company.

All employees were given an overview of the policies and signed that this had been given. Some time later an employee left the company and approached a solicitor stating a grievance. Solicitor wrote to the company and at the same time advised the employee to take the matter to an Industrial Tribunal.

The Labour Relations Agency officer contacted the company and Benmore was able to show that the employee could and should have gone down the grievance route using the company’s grievance procedure. The complaint was dropped as there was no evidence that the employee followed procedure, which was available to them.