Client had problems with high turnover of staff and low staff moral. Employees had enforced work to rule and no togetherness with small pockets of people dictating the way the company operated, there was a lack of strategic focus and management was constantly fire fighting.

Benmore conducted an attitude survey, this highlighted what was important to the employee and gave employees an opportunity to air their grievances and acknowledge the problems in the company.

The survey was used to make a number of recommendations to management which provided a menu of opportunity that the company could adopt. An early task was a review of job descriptions and looking at the operation manual for work activities. Next was to develop the work manual by setting up small teams which managed the operation of the company in a structured way, including delegating work and tasks associated with operational manual.

Next was a focused skills audit and coupled with a training needs audit for updating skills, Benmore negotiated a favourable rate with a local college for some evening courses to enhance computer skills and recommended Learndirect courses to enhance the personal development of some manual staff.

The working groups, with their team leaders provided a catalyst for increased productivity and a detailed works manual for operational support have led to pursuing Investors in People award and a sense of pride in the workforce.

As a result staff turnover has dropped and management have more time for planning.